It’s Friday afternoon and you’re just wrapping up the finishing touches on the last batch of widgets. You look at the clock on the wall and think, “Whew, I made it through another week.” Then it hits you. You have checks that need to be deposited, the week’s invoices still need to be sent out and you promised Mrs. Chalmers and Mr. Dobson that they’d both have their deliveries on Monday. As all that sinks in, you scramble around the recesses of your mind to remember what time the last Fed-ex drop is so that you can keep your promises to your clients and have their product to them on Monday. So much for having the possibility of a weekend.
Sound familiar?
As your business grows, you will inevitably have times when there is more work to do than one person can manage. So, what’s an entrepreneur to do? You could always hire another person, but you should weigh that option carefully. Adding to staff creates more than just an added salary. There is the additional overhead that encompasses another body in your office space and unless you’re consistently overwhelmed, hiring another body as a “just in case” for the peak periods means you may be paying someone to sit around during the non-busy times. Alternatively, outsourcing may be a good fit for your needs.
Outsourcing has gotten kind of a black eye in the past few years as more and more big businesses are shipping jobs out of the country. However, when it comes to tailor made help for a small business’ needs, outsourcing can be your best friend.
When you’re first starting out, doing everything yourself is often the best way to do things. It helps keep overhead low and you can dip your fingers into the beginnings of every role in your company and set the processes in place just the way you want them. You can “try on” different solutions and quickly figure out what works and what doesn’t. If you’re thinking ahead, you can also use the hands on experience in the beginning to help you decide which functions you will be able to delegate to someone else and in what order you want to peel those duties away from your core activities, the things you love that drew you into business in the first place.
In the not so distant past, telecommuting was a young business model and technology was growing exponentially to keep up with the demand for newer, faster, more reliable ways to keep in touch and work efficiently. Consequently, in today’s business environment, working across the world is almost as convenient as working across the hall. There has also been a surge of experts and professionals who have opened up their own shops making quality assistance more accessible than ever for small business people – from bookkeeping, to billing, to engineering, to warehousing/shipping/transportation to payroll and HR services to IT services to administrative support – there are thousands of quality companies available to help meet your needs.
The key to a successful collaboration with any company you outsource to is clear communication. Know exactly what duties you want to turn over. Talk to a few different companies to see which would be the best fit for you. Also, just as you would with a potential employee, talk to other companies that use their services. Reputable resources should be happy to turn over references. Many companies will offer packages in varying levels that empower you to decide what level of service you need right now. As your needs grow, you can upgrade your level of service incrementally with that company which is a great way to manage your costs.
Delegate, don’t abdicate! As small business people, we’re often so relieved to not have to deal with the parts of the business we didn’t enjoy that we tend to turn over the tasks and forget about them. You can’t just call across the office to check on a project so make sure you maintain the communication and create clear deliverables and deadlines. You may not be performing the details of the tasks anymore, but they still contribute to YOUR business.
The options for outsourcing are only going to grow in the current economy as more and more professionals find themselves transitioned out of their corporate jobs. Many of those professionals, unable to find a suitable opening often choose to start their own venture. By opting to do business with outsource companies, you not only get a level of experience you’d be unlikely to get for the same price in an employee, but you foster a stronger economy and a stronger foundation for your own company.
Happy entrepreneuring!
Katherine
© Yanwe